Terms, conditions and Returns policy


 This term and condition refers to the use and returns of our website: www.bomsabordobrasil.nl by an internet user located anywhere in the Netherlands, Germany and Belgium. The Bom Sabor do Brasil webshop & catering provide you with a selection of Brazilian food to you subject to the following conditions. The BSB webshop acts as a Brazilian food supermarket & Catering, sell online and deliver. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Returns policy: We understand that from time to time you may wish to return a product to us.
We have created this 7 days returns policy to enable you to return products to us in appropriate circumstances.

Returns: Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 7 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
If the product has arrived at your house damaged please inform us within 48 hours of receiving the items.

Returns procedure: In order to take advantage of your rights under this returns policy, you must contact us with details of the product, your email, and the reason why you'd like to return your item. You will then be supplied a returns address, if you are returning the product for any reason other than the product was damaged or the wrong item was sent, you will be responsible for paying for the product postage and ensuring it arrive safely in our depot (we recommend you use a signed for service. Please request a proof of sending from the post office counter/ your chosen courier)

Exclusions: The following kinds of products may not be returned under this policy:
(a) food, drink and any other products liable to deteriorate or reach the best before date within the period set out in Section 1 and 2 above;

Refunds: We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

Improper returns: Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Eco-policy: We care about the environment, that's why sometimes we reuse boxes to post your items. They are a clean, once used box, it is only the outer box that holds the items and all your items will arrive brand new, unopened and inside its original packaging inside this reused box. This not only helps the environment but also saves money in packaging and this saving is passed to you, this means you pay cheaper delivery cost and together we help the environment. Please contact us if you do not agree to this on contact@bomsabordobrasil.nl.

Privacy:  We do not require a login to buy in our shop, the user simply add the Brazilian food he/she wish to buy and the user is transferred to Ideal website to effectuate the payment therefore we do not keep hold of your financial details such as credit card number or bank account. Ideal is responsible for making the payment, it is a safe way of doing online transactions used by most on-line stores including E-bay, they have been helping websites to take payment for several years and are highly respected and regarded as the safest way to buy on the internet. The only details we keep are your delivery address, name, e-mail, phone number (if you supplied one) and your order details. We do not keep any extra information on our users such as credit card or bank account number. All the information we keep is not shared with another third party.

Product Availability: Our products are of high standard, complying with all public regulations regarding quality, best before dates etc. Due to uncertainty of supply for some items from Brazil, something we are unable to get hold of some of your items. In the situation that any product ordered is sold out we will supply a SIMILAR substitute by other brand with the same or superior quantity, we will do our best to advise you of such situation before your item is posted in order to give you time to decide if you accept the substitute or not, however during exceptional busy times we might not be able to do so. Therefore you might receive a similar product to the one ordered. If any product is unavailable we will despatch the remaining items of your order that we have in stock immediately and inform you by E-mail. We will charge you only for the products that we sent. Please ensure you give us the correct e-mail address as we are unable to contact you otherwise.

Electronic and postal Communications: When you visit the Bom Sabor do Brasil Online Shop to buy Brazilian food or send an e-mail message to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We might use your e-mail address/ house address to send information about our shop that we believe might be of your interest, we never share your e-mail address with any other company.

Copyright: All content included on this site including but not limited to text, graphics, logomarca, button, icons, images, audio clips, digital downloads, data compilations, and software, is the property of online food shop and it is protected by international copyright laws.

Trademarks: The Bom Sabor do Brasil weshop trademarks and trade dress may not be used in connection with any product or service that is not Bom Sabor do Brasil webshop in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our company. All other trademarks not owned by Bom Sabor do Brasil webshop or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Bom Sabor do Brasil webshop & catering.

License and Site Address: Bom Sabor do Brasil webshop & Catering grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Bom Sabor do Brasil. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Bom Sabor do Brasil. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bom Sabor do Brasil and our associates without express written consent. You may not use any Meta tags or any other hidden text: utilizing Bom Sabor do Brasil name or trademarks without the express written consent of Bom Sabor do Brasil. Any unauthorized use terminates the permission or license granted by Bom Sabor do Brasil. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Bom Sabor do Brasil so long as the link does not portray Bom Sabor do Brasil, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use Bom Sabor do Brasil logo or other proprietary graphic or trademark as part of the link without express written permission.

About the product descriptions: Bom Sabor do Brasil Webshop & Catering associates attempt to be as accurate as possible. However, Bom Sabor do Brasil does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by the Bom Sabor do Brasil is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and limitation of liability: This site is provided by Bom Sabor do Brasil on an ": as is": and "as available": basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

Site Modifications: We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Any further question?

 Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material, contact us by contact@bomsabordobrasil.nl